This page explains how to delete your MoneyLog account and its associated data. You can do it yourself from the App or ask us by email.
Option 1: delete from the App
1. Open MoneyLog and sign in with your email. 2. Go to your Profile (icon in the top-right corner). 3. Scroll down to the "Danger zone" section. 4. Tap "Delete my account" and confirm the operation.
This closes your account immediately and starts the deletion process.
Option 2: request by email
If you can't sign in, write to us from the email address associated with your account:
- Email: support@novasoftcorp.com
- Subject: "Delete account"
- Body: include your name and the email you registered with.
We will confirm your identity and process the request within 7 business days.
What we delete
- Your profile data: name, email, phone, photo and language preferences.
- Entries, categories and attachments in activities where you are the only administrator.
- All attachments you uploaded (images, PDFs).
- Your session tokens.
What we retain (and for how long)
We keep minimal audit records required to comply with Peru's Law No. 29733 and with tax, accounting or audit obligations. These records do not contain your entries or attachments — only events such as account creation and deletion. We keep them for the minimum period required by applicable law.
If you are the administrator of an activity shared with other members, the activity is NOT deleted automatically so the remaining members are not deprived of its use. Your membership is removed and your personal data is dissociated; the remaining members keep the activity and the entries it contains.
Contact
For any question about this process, write to us at support@novasoftcorp.com or NOVASOFT TECHNOLOGIES S.A.C. (Peruvian Taxpayer ID / RUC 20573154828), Calle Pisac 140, Coop. 27 de Abril, Ate, Lima, Peru.